Rights and Responsibilities, Yours and Ours
Patient Relations Representatives
Legacy Health System provides a patient relations representative available to work with you and your care team if you have a concern about your care that cannot be resolved by speaking with the unit supervisor or your doctor. To reach a Patient Relations Specialist, please call the hospital operator and be asked to be connected to the Patient Relations office.
Oregon:
- Legacy Emanuel Medical Center: 503-413-2200
- Legacy Good Samaritan Medical Center: 503-413-7711
- Legacy Meridian Park Medical Center: 503-692-1212
- Legacy Mount Hood Medical Center: 503-674-1122
- The Children's Hospital at Legacy Emanuel: 503-413-2200
Washington:
- Legacy Salmon Creek Medical Center: 360-487-1000
- For issues concerning patient billing: 360-487-4048
If you have any concerns about patient care and/or safety in any of Legacy's hospitals, we encourage you to contact the hospital's management by using our Contact Us form. Please select the "Compliment or Concern" category for the hospital concerned.
If your concerns cannot be resolved through the hospital, you may contact the Joint Commission:
- Phone: 1-800-994-6610
- Email
To file a complaint with the State of Oregon:
Health Care Licensure and Certification Section
800 NE Oregon St. Suite 305
Portland, OR 97232
Phone: 971-673-0540
Medicare beneficiaries may file a complaint with the Oregon Quality Improvement Organization (QIO):
Acumentra
2020 SW Fourth Avenue, Suite 520
Portland, Oregon 97201-4960
Phone: 800-344-4354
To file a complaint with the State of Washington:
Washington State Department of Health
PO Box 47857
Olympia WA 98504-7857
Hotline: 360-236-2620
Medicare beneficiaries may file a complaint with the Washington Quality Improvement Organization (QIO):
Qualis Health
P.O. Box 33400
Seattle, WA 98133-0400
Phone: 800-445-6941
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